Arrow Fat Left Icon Arrow Fat Right Icon Arrow Right Icon Cart Icon Close Circle Icon Expand Arrows Icon Facebook Icon Instagram Icon Hamburger Icon Information Icon Down Arrow Icon Mail Icon Mini Cart Icon Person Icon Ruler Icon Search Icon Shirt Icon Triangle Icon Bag Icon Play Video

Terms

 

OVERVIEW

This website is operated by Thirty One Seven Pte Ltd ( "we", "us" and "our"). The use of this website, including all information tools and services available from this website to you, the user, is conditioned upon your acceptance of all terms, conditions, policies and notices stated here and anywhere else on the website.

By accessing, using, visiting , and/ or purchasing something from our website, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”, "Terms of Use"), including those additional terms and conditions ,privacy policy, returns policy ,shipping policy, and any other policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

It is your responsibility to read and understand these Terms and policies, if you do not agree to any terms and conditions and/ polices with regards to this website, please do not use this website or use any services. By accessing or using any part of this site, you agree to be bound by these Terms of Service.

Any new products, services, features or tools which are added to the current website shall also be subject to the terms and conditions on this page and all other policies stated on the website.
We reserve the absolute right to update, modify, and make changes to our website, policies, and these Terms by posting updates and/ or changes to our website at any time with or without notification. It is your responsibility to check in periodically for any updates or changes. If you disagree with any updates and/or changes, your sole recourse is to stop using this website. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.


SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to to use and make purchases from this site. You also warrant that you are providing us with accurate, true and complete information, and that you have authority to place the order with the information provided
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone, terminate accounts, remove or edit content, or cancel orders at our sole discretion. 
Our website may change at our sole discretion and if the need arises, we reserve the right to suspend access to our website, or close it indefinitely. Any of the material on our site may be out of date at any given time and we are under no obligation to update such material.
We reserve the right at any time to modify or discontinue the website ( or any part or content thereof) without notice at any time. We shall not be liable to you or to any third- party for any modification, price change, suspension or discontinuance of the website, and its products and services.

You understand that your content ( not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks, and (b) and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the website, use of the website, or access to the website or any contact on the website provided via the website, without express written permission from us.

Should you register an account with us, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your account, and you agree to accept responsibilities for all activities that occur under your account and password.

Unless otherwise expressly stated or noted, the design of the site, the site as a whole and all materials that are part of the site, collectively 'contents', ( including but not limited to logo , product designs, photographs, images, graphics, sounds, video, text, layout) are all copyrights, trademarks, intellectual property owned by us. The contents are intended for your personal, non commercial use. No right, title or interest in any Content is granted or transferred to you as a result of any copying. You may not reproduce, publish, transmit, distribute, modify, create derivative works from, sell or participate in any sale of, or exploit in any way, any of the Contents on the site.
You must not use any part of the contents on our site, services or e-commerce facilities for commercial purposes without obtaining explicit written permission from us to do so and our status as authors of the content must always be acknowledged. 

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible for any typographical errors, and if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - PRODUCTS AND PRICES

As much as we make every effort to display the products and their colours as accurately as possible, we cannot guarantee that the actual Colours and what you see on your monitor are the same due to different monitor calibrations and different lighting conditions.

We do not warrant that the products or service description, colours, information or other content available or offered on our site are accurate, complete, reliable, current or error free, nor do we make any warranty about the standard and quality of any of the products offered via our site and whether or not they will meet your expectations.

We reserve the right to limit and/ or not sell our product or services to any person, state, geographical region or jurisdiction. 

All product descriptions and pricing are subject to change without prior notice and at our sole discretion. We reserve the right to discontinue any product at anytime.

All orders for products are subject to availability and while we make the best effort to always process all orders, there may be exceptional circumstances whereby we may need to refuse to process an order, or cancel it even after we have sent you an order confirmation and/ or payment for order has been made, which we reserve the right to do so at any time, at our sole discretion. We will refund you the amount that has been paid for the order in such circumstance. 
We will not be liable to you or any third party by reason of our withdrawing of any product from our website, whether it has been sold or not, removing or editing any materials or contents on our website or for refusing to process or cancelling an order after we have sent you the order confirmation and /or payment for the order has been made.

Prices are subject to change without notice and price changes are effective immediately upon posting to our site or other forms of notification.  We shall not be liable to you or to any third-party for any price changes.

Despite our best efforts, items on our site may be occasionally priced incorrectly. If a product is listed at an incorrect price for whatever reason, we reserve the right to refuse or cancel any orders placed based on the incorrect pricing. We shall have the right to refuse or cancel such orders whether or not an order confirmation has been sent to you and/ or your payment has been made for the order. If payment has been made for the order and the order is cancelled, we shall promptly credit back to your credit card the amount of the incorrect price paid.We shall not be liable to you or to any third party for any pricing errors and cancellation of orders due to such errors.

All items purchased from the website are made pursuant to a shipment contract, the risk of loss and title for such items pass to you upon delivery to the carrier/ courier. 

We do not offer any returns or exchanges.

In the case of an exception and a return is granted, we would advise you on how to proceed with return instructions . You will be responsible for paying for the shipping costs for returning your item. The original shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund. We are not liable for items damaged or lost in the return transit, and would not issue a refund if items are are not received or received back damaged. All items returned must be in the original state received and unused. 

Our products are checked, packaged and delivered with the utmost care.
In the case you have received a product damaged via delivery please email us at hello@thebetter.company with a photo of the damage immediately and we will do everything in our power to rectify the situation. Please kindly note that our ability to rectify the situation would be increased the sooner you can contact us with reasonable evidence of the damage. We will try our best to rectify the situation but we do not guarantee and cannot be held liable in any way should we not be able to rectify the situation in a way that meets your expectations.

Please kindly note that regardless of reason for return, all returns would only be considered for approval if request is submitted within 7 days of receiving the item. If item has been used, returns, refunds or exchanges would strictly not be allowed.

If any return of an order is done without our knowledge and approval, we reserve the right to reject the return and not issue a refund for the order. We are not liable for any product loss or damage for any unapproved returns.

Sale items and gift cards are strictly non refundable or exchangeable. Gift cards cannot be redeemed or exchanged for cash.

Promotional codes including free shipping and discounts can be amended at our discretion at any time, and we reserve the right to limited its use per customer. Promotional codes cannot be used to claim back for cash and cannot be used in combinational with each other. 

 

SECTION 5 - Orders placed 

We reserve the right to refuse any order you place with us. We may, in our sole discretion limit or cancel quantities purchased per order even after an order confirmation and/payment has been made for the order. In the event that we make a change or cancel an order, we may attempt to notify you by contacting the e-mail and/ or billing address/phone number provided at the time the order was made. If payment has already been made we would proceed to refund the order once we cancel it. We reserve the right to limit or prohibit orders that in our sole judgment, appear to be placed by dealers, resellers or distributors.

Should you wish to cancel an order, pls contact us in writing at hello@thebetter.company with details of your request within 1 hour of placing your order. Whilst we would put in our best efforts to abide by your request, we cannot guarantee that we would be able to do so and we reserve the right to refuse your requests. In the event that we are able to cancel your order, there may be cancellation fees which would be made known to you and we would only proceed to cancel the order if you agree to them.
If the order has been processed or dispatched, we unfortunately strictly cannot cancel or amend it. 


SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION

It is your responsibility to ensure that all information needed to process, purchase and ship your order is accurate, complete and current. You also agree to promptly update your account and other information including your email address and credit card numbers and expiration dates, so we can complete your transactions and contact you as needed.
If any information is inaccurate, missing, insufficient and/or we have trouble processing your order for any other reason, we will use the contact information you provided to get in touch with you. If you do not reply to our request to help process the order ( such as to provide the accurate information or to provide the additional information needed) within 7 days, we will automatically cancel the order and will refund you the amount paid for the order. You are welcome to place a new order again via our online store.

Once the order has been placed, please note that the shipping address cannot be changed. Please do note that If the order has been shipped out, we cannot cancel it or make changes to the shipping address and our no returns, no exchange policy strictly applies to that order.


SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION

 Your submission of personal information through the store is governed by our Privacy Policy. We recognise the importance of keeping your personal information and data secure and private. For more information please read through our Privacy Policy.

Please do not submit any personal information or data without first reading our Privacy Policy which explains our data use and privacy practices in detail.

 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of satisfactory quality, merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
Without limiting the foregoing, we do not warrant that the functions contained in or access to the Site, or other content will be timely, quality, suitable, available, accurate, uninterrupted, error-free, or without omission, that defects will be corrected, or that the Site is free of viruses or other harmful components, or that the download, installation or use of the Site or any Content in or with any device will not affect the functionality or performance of the device. 

In no case shall The better company, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

 

SECTION 14 - INDEMNIFICATION


You agree to indemnify, defend and hold harmless The better company and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Republic of Singapore.

SECTION 19 - CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at hello@thebetter.company.


--------------------------------------